Shipping & Delivery
Shipments can be made to UK, most EU countries and USA.
As Lights are made to order and delivery times will vary they are shown on the product page and the checkout page. We will endeavour to keep this to a minimum and often beat the estimate.
You will be notified by email when your order has been dispatched or if there is a delay.
Want to Estimate shipping costs - Select your country in the shopping basket, just below 'Total Costs' & you will be shown the delivery cost if available, some times we need to quote.
UK Mainland Delivery costs - Most Items
Standard UK Mainland Postage costs from £5.95 with Free Delivery for orders over £60.
Large & Heavy Lights - mostly Chandeliers & Large Multi-pendants.
These vary and will be shown in the checkout.
Scottish Highlands & Islands, N.I.
Orders under £50 = £5.95. Orders £50 - £99.99 = £9.99, with Free Delivery for orders over £100.
Postcodes included: AB31-60, BT, HS, IV, KA27-28, KW, PA20-88, PH4-50, ZE, (subject to change)
Channel Islands & Isle of Man
From: £24.00
Republic of Ireland & Europe.
Charges will vary, items from the UK to Europe may also be subject to Local Customs Charges in the recipients country, (Vat or sales tax amount) Please be aware we are not responsible for these charges.
Each EU country will levy is own charge for goods supplied from the UK, (destination country's VAT rate) so we are unable to advise what this charge may be, nor are we able to prepay such changes. When the goods are shipped the carrier will prepare the necessary customs forms and if the destination country requires a charge they (or local customs) will notify you what need to be paid by you, they will then deliver the goods. Please be aware we are not responsible for these charges.
USA - Canada
We ship to USA (mainland) & Canada from £44
Want to Estimate shipping costs - Select your country in the shopping basket, just below 'Total Costs' & you will be shown the delivery cost if available, some times we need to quote. (If subject to change we will notify you first)
Shipping options are shown in the shopping basket before you agree to buy. You can put in your postcode and it will calculate any charge applicable.
Return of Non-Delivered Orders - where an order or part order is shipped and the carrier is unable to make the delivery, they will in most cases leave a calling card for you to contact them and arrange re-delivery, or they will attempt the delivery again. This will happen several times over a 5 day period. If the receiving address does not respond within 7 days (or the address is incorrect) the goods will be returned to us. This may incur an extra charge.
Re-sending the item will incur a further postal charge.
If your delivery address is outside the United Kingdom, you may be subject to import duties and/or taxes. You understand that any and all charges of this nature will be borne by you.